Care and Tips

Ensuring Optimal Performance For Ball Point Pen And V-Board Master Marker For V-Board Master Marker


Use only V Board Master markers for optimal results. Do not use a mixture of different brands of markers. Pilot’s V Board Master markers uses alcohol ink, hence using other types of markers that contain solvent-compound ink may cause some adverse chemical reaction that might stain whiteboards. Leave marker in horizontal position when not in use and ensure the marker is tightly capped.

It is recommended to change the markers after replacement of four refill cartridges, as the tips would have worn out. You can replace the tips by purchasing spare tips from PILOT.


Remove markings with a whiteboard duster made of high pile (0.5cm) for longer lasting surface effectiveness. Press firmly when erasing and create a circular motion. Change erasers when they become dirty. Dirty erasers may leave ink residue on whiteboard surfaces.

Wet Erasing

Erasing the ink before it dries will smear the ink on the whiteboard. Smeared ink can lead to a build up of residue of the board’s surface which can in turn lead to erasability issues. Allow 8 to 10 seconds after writing before erasing.

Daily Cleaning

Clean whiteboard surface thoroughly with some water every day if possible. This may be done with a soft cloth or sponge. Dry the surface with a soft cloth. This is best done at the end of the day to allow the board to dry overnight.

Monthly Cleaning

It is recommended to carry out a monthly cleaning using a light dishwashing liquid.

Stubborn Stains

For stubborn stains, use a formulated board cleaner. Removing permanent marker
Moisten a clean, dry cloth with isopropyl alcohol
Wipe the board in a circular motion to loosen marker residue.
Rinse with clear water
Dry the board with a clean cloth


Do NOT use ballpoint pens or other sharp pointed instruments on whiteboard surface
Do NOT use abrasive cleaners
Do NOT use other chemicals to clean the board as the may damage the board surface. Always use a whiteboard cleaner.

For Ball Point Pens

Ink Backflow

Do not write with the pen nib facing upwards as this will cause the ink within the cartridge to flow backwards and enabling air to enter. This may cause leakage, clogging and poor ink flow.

Damaged Tips

Dropping the pen with the tip exposed may damage the pen nib and result in poor ink flow. Recap or retract your pen to protect it from any form of impact.

Clogging Caused By Paper Fibers

Avoid writing on newspaper surfaces and try to write at an approximate angle of 60 degrees.

Ink Deterioration.

Store pens in a cool place with its tip facing down to preserve the condition of the ink. Oil-based ink usually last 3 years and gel and Frixion ink lasts 2 years from time of purchase.